Data protection
Schwarz Consulting Ges.m.b.H. (“We”) is also committed to ensuring that any of your personal information that we hold with us is protected and respected at all times. Our use of your personal information is governed by this Privacy Policy and any other document referred to in it.
WHAT DOES THIS POLICY DO?
This policy sets out the basis on which any personal data that we collect from you or that you provide to us will be processed by us.
Please read the following carefully to understand our views and practices regarding and how we handle your personal information.
Schwarz Consulting Ges.m.b.H. is a data controller for the personal data it collects and uses about you and a processor for some data transmitted to us by third parties who you have permitted or would have enabled to use your data for a lawful purpose on our services. We will always keep your personal information confidential and will only share your personal information with others in accordance with this privacy policy.
The data controller can be contacted at the following address:
Data protection declaration, info@wienerwaldresidenz.at
By visiting wienerwaldresidenz.at, you accept and consent to the practices described in this policy. The General Data Protection Regulation serves to protect your personal data or personal data. This privacy policy is regularly reviewed and updated.
We are committed to ensuring the privacy of our guests and will use the information you have provided to us in the context of booking a stay at our “guest house” in accordance with this privacy policy. We will only lawfully collect information and lawfully process information.
This privacy policy explains:
– What is personal data?
– How we collect your personal data
– The types of personal information we collect
– How we use your personal information
– The legal basis for processing your personal data
– How we share your personal information
– How long we keep your personal data
– How we protect your personal data
– Transfer of your personal data abroad
– Your rights in relation to your personal data
– How to make complaints and how to contact us
If we need to change the way your personal information is used by us, this Privacy Policy will be updated and we will notify you if the changes are material.
WHAT IS PERSONAL DATA?
Personal data is any information that alone identifies you or that together with other information can identify you or tell us something about you. This may include information such as name, email address, other contact information, date of birth, bank account information, or information about your needs or circumstances. The personal data we process is information that you or someone acting on your behalf knowingly provides to us.
This policy also applies to the personal information about you that we receive from a third party, unless expressly covered by the privacy policy of that third party.
HOW DO WE COLLECT PERSONAL DATA?
We may collect and process all or some of the following data about you when you contact us, inquire with us, or interact with us.
We collect information about you (including documents) in a variety of ways, including from you directly and from third parties.
Directly from you:
You can provide personal information and/or documents by:
Filling out forms on our websites or other online platforms that are under our direct control or administration, e.g. B. booking.com or airbnb.com.
By communicating with us by post, telephone, email, SMS, WhatsApp, Messenger or similar and providing documents through any of these methods.
From third:
We may receive personal data and/or documents about you from various third parties, such as (but not limited to):
Websites or other online platforms that are NOT under our direct control or management
Booking.com
Airbnb.com
INFORMATION YOU GIVE US:
You may give us information about you by making a booking or filling in forms on our website wienerwaldresidenz.at (“our website”), or by corresponding with us by telephone, email or otherwise. This includes information that
you provide when you search for a serviced apartment, book a serviced apartment on our website and when you report a problem with our website. The information you give us at this point is likely to include your name, address, email address and phone number, financial and credit card information, special requirements such as those related to a disability or medical condition relating to the arrangements chosen, as well as dietary restrictions (which may reveal your religious beliefs).
If you make a booking through our administration system, which will then process this data on our behalf, you can be assured that this is done over a secure https:// connection and all the details provided are securely stored in the booking system. During this process you, as a guest, can create an account into which you can log in and view the details of your reservations and your data stored there. This can be edited by you, giving you control over your profile.
TYPES OF PERSONAL DATA WE MAY COLLECT:
The types of personal information we may collect, receive and process include:
– Your name, gender, personal and business contact number(s) and
E-mail addresses, your business name, your date and place of birth, your picture, your nationality, your residential address and passport and visa information;
– Guest stay information, arrival and departure dates, goods and services consumed, special requests made, comments about your service preferences, telephone numbers dialed, and faxes, texts and telephone messages received (if applicable);
– Your credit or debit card details including billing address and your bank account details;
– Your company name if you make a business booking;
– Information, feedback or content that you transparently provide in relation to your marketing preferences, in surveys, sweepstakes, contests or promotions or on our websites and those of third parties;
in limited cases, information about the creditworthiness of customers (never without prior disclosure and approval);
– Your vehicle registration number (if a parking space has been booked);
– the names of other guests (if over 16 years old);
– Information about your accommodation preferences such as budget, length of stay and type of accommodation;
If we require a deposit from you and/or if you add extras to your booking, we may also collect the following information from you in order to process the payment
Your payment card details (although we do NOT store this information after your payment has been processed through one of our payment platforms (such as Stripe or Paypal)).
PAYMENTS
Subject to our right to collect payment card details set out above, your payment card details will normally be submitted by you directly to one of our payment platforms (e.g. Stripe or Paypal) via a secure payment link that we provide to you.
Although we can access this information, we will NOT download or store this information outside of the payment platform.
INCORRECT AND CANCELED BOOKINGS
If you provide personal information and/or documents in relation to a failed and/or canceled booking, we will retain that information in accordance with this privacy policy.
INFORMATION WE COLLECT ABOUT YOU:
Each time you visit our website, we may automatically collect the following information:
– technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
– Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; Page response times, download errors, length of visits to particular pages, page interaction information (such as scrolling, clicks and mouseovers) and page exit methods, and any phone numbers used to call our customer service number.
INFORMATION WE RECEIVE FROM OTHER SOURCES:
We may receive information about you when you use a website that we either operate or process data directly on our behalf through the other services we provide. We work closely with many third parties (including, for example, business partners, subcontractors for technical services, payment and delivery
services, advertising networks, analytics providers, search information providers) and may therefore receive information about you from them.
If you have booked through a third party website (e.g. Booking.com or Airbnb.com) we may collect the above personal data from them (acting as a booking agent on your behalf) and not from you directly.
If your employer’s spouse or another third party has booked the accommodation for you, we may collect the above personal data from them (acting as a booking agent on your behalf) and not from you directly.
However, for indirect bookings we may ask you directly to confirm the personal details we deem necessary to reserve the villa for you.
We only request as much data from you as we need in certain phases of our business processes. This is a good practice in terms of the GDPR.
WHY DO WE COLLECT THIS INFORMATION?
To provide you with products and services. Each product and service has different information requirements. Therefore, the personal information we require and the purpose for which it is required may differ. To provide you with information about products and services which we think may be of interest to you. We only do this with your consent. You can withdraw your consent at any time by changing your marketing preferences or by unsubscribing using the link at the bottom of emails we send you (this can be either an “unsubscribe” link or a “manage my preferences” link ) or by sending an email to info@wienerwaldresidenz.at
HOW WE USE THIS INFORMATION:
We will only use your personal information lawfully. We use the information held about you in the following ways:
INFORMATION YOU GIVE US:
We will use this information:
– We may use your name, address and credit/debit card details to process your serviced apartment booking even if made through an agent;
– We use your data to provide you with the information, products and services you have requested, to administer your booking, to send you notifications and to communicate with you in general.
– to send you information about the villas and/or services we offer that are similar to those you have already purchased or inquired about;
– to ensure that content from our website is presented in the most effective manner for you and for your computer.
INFORMATION WE COLLECT ABOUT YOU:
We will use this information:
– to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
– to improve our website, to ensure that content is presented in the most effective manner for you and your computer;
– to enable you to participate in all interactive features of our Service when you choose to do so;
– as part of our efforts to keep our website safe and secure;
– to measure or understand the effectiveness of the advertising we serve to you and others and to provide you with relevant advertising;
– to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
We may combine this information with the information you give us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the type of information we receive). If we are providing a service to you or on your behalf and we are required by law to do so, we may also request a copy of your passport.
The lawful grounds (grounds) we typically use for processing your personal data are:
– Where we need to perform the contract between us (contractual obligation)
– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
– When we need to comply with a legal or regulatory obligation
– With your permission and consent (consent).
We may process personal information that we hold for our legitimate interests, which may include the following activities:
– Communicating with you before you make a booking and become a guest
– Communicating with you after you have made a booking and are a guest
– Records for bookkeeping, accounting
banking and tax reporting
– Occupancy and revenue reports
– Monitor customer spending and credit
– Website performance monitoring
– Customer service performance monitoring
– Social media performance monitoring
– Debt collection
– Fraud prevention
– Processing and responding to chargeback requests
– Processing and responding to refund requests
– Report guest misconduct
– I ask you to give a review
– Respond to a review of yours
DATA SECURITY
Because the security of your personal information is important to us, our booking platform “Elina” uses Secured Socket Layer (“SSL”) software to encrypt the personal information you provide to us. If your browser is SSL-enabled (which is the case in most cases), the transmission of your personal data to this online platform is encrypted. You can check whether the transmission of your personal data takes place using SSL encryption by confirming the symbol of a closed lock or a solid key in the lower bar of your browser window. Different browsers may use different icons. You can also verify that your personal information is encrypted using SSL encryption by ensuring that the prefix for the web address listed for this page has changed from “http” to “https”. If you don’t see the appropriate icon and the “https” prefix, don’t assume so.